DocRide Pricing, Billing & Refund Policy

1.1 What DocRide sells

DocRide is priced per product, not per user and not as a monthly platform subscription. The products are:

• CDM Projects (one-off fee). A Client or Principal Contractor buys a Project as a single, one-off payment. The fee is set by the project’s estimated construction value band, shown before checkout, and covers that project’s whole CDM lifecycle on DocRide — from Pre-Construction Information to Health & Safety File handover. The fee is fixed at purchase and does not increase mid-project. A Project purchase also includes the PC Readiness Passport — the Principal Contractor’s reusable library of master documents and training-matrix records — at no extra charge.
• Subbie Readiness Passport (annual subscription). A subcontractor’s own reusable compliance workspace: persistent records, a company profile, marketplace visibility, and one-click prequalification onto any DocRide project.
• OHS Consultant Marketplace services (per task). Independent OHS consultants offer document reviews, prequalification, document development and site visits at fees they set themselves, always at or above the platform’s published starting prices. Marketplace payments are covered in Section 6.

1.2 Free accounts for invited duty holders

People and companies you invite onto your Project — the Principal Designer, Designers, the Principal Contractor or Client (whichever you are not), OHS reviewers, project team members (Project Manager, Site Manager, Site Supervisor), subcontractors and their workers — use DocRide on that project at no charge. Free invited access is subject to the Fair Usage Policy in Section 3 and lasts for the life of the project they are invited to.

1.3 Prices, currency and accuracy

• All prices are displayed in British Pounds (GBP £) and are exclusive of VAT, which is added at checkout where applicable.
• The price presented at checkout is the price that applies. Current prices are published on our pricing page.
• Promotional or launch pricing (for example founder pricing) applies only where shown at checkout, and where stated, is preserved for businesses that purchased under it.
• If a price is displayed in error, we may cancel the affected order before or promptly after acceptance and refund any amount paid in full.
• Your project fee is calculated from the estimated construction value band you declare at purchase. You are responsible for declaring the band honestly; DocRide may re-band a project (with the price difference payable) where the declared band is materially understated.

• Per product, once per business. DocRide offers a 14-day free trial per product. Each business may take one trial of a given product, ever.
• No payment details, no automatic charge. Trials start without a payment and never convert into a charge automatically. If you do nothing, the trial simply ends.
• What a trial includes. A trial is fully usable except that printing, saving and downloading of generated documents is locked until the product is bought. Work created during a trial is kept and unlocked in place when you buy.
• End of trial. When a trial ends without purchase, access to the trial product is restricted. Your data is retained in line with Section 8 so that buying later restores your work.

DocRide products are not metered per user, and invited duty holders join free. The Fair Usage Policy exists so that this openness cannot be abused — it protects the platform for everyone and is set well above normal, genuine business use. Allowances apply per purchasing account (per business for Passports; per Project for project purchases), not per individual user.

Two capacities are covered by fair usage:

• Cloud Storage — the total space taken by files, photos and records you and your invited parties hold on DocRide;
• Document Generation — the number of AI-assisted documents generated (RAMS, COSHH assessments, emergency plans, training matrices, PCI/CPP drafts, induction packs and similar). Redrafting or revising an existing document does not count as a new document.

3.1 Readiness Passports

Document Generation covers all AI-drafted document types available to the Passport — RAMS, emergency plans, training matrices, COSHH assessments and similar. Unused allowance does not roll over between subscription years.

3.2 CDM Projects (Clients and Principal Contractors)

A Project’s allowances scale with the construction value band paid for, and last for the life of the project:

Invited Subbies draw on your project quota. Documents generated by subcontractors and other invited parties working inside your Project (for example a Subbie drafting RAMS for your project’s prequalification), and the files they store in it, count toward your Project’s Document Generation and Cloud Storage allowances. Work a Subbie does inside their own paid Readiness Passport counts against their Passport allowance, not yours.

3.3 How limits are applied

• Soft limits first. The figures above are included allowances for genuine use, not hard cut-offs. DocRide may, at its own discretion, permit approximately 10–15% additional usage above an allowance while we agree a proportionate way forward with you. Where we notice abuse, however, we may apply the stated limits promptly.
• We tell you before anything changes. If your usage approaches or exceeds an allowance, we will notify your primary administrator in-platform and/or by email, and may suggest additional capacity where offered.
• No silent charges. We never charge for additional usage without your explicit confirmation at checkout, and we never apply automatic overage charges.
• Abuse. Usage patterns that indicate abuse — for example using one Project’s allowance to run unrelated projects, systematic bulk generation, or reselling access — may result in suspension under Section 9 after notice.
• Changes. DocRide may update fair usage allowances with at least 30 days’ notice to the primary administrator. Allowance reductions will not be applied to a Project already purchased or within a Passport year already paid for.

4.1 One-off Project fees

• Project fees are single payments taken at checkout. There is no recurring charge on a Project, ever.
• Access to the paid Project is granted once payment succeeds.
• The fee is fixed at purchase for the declared value band and never increases mid-project (save for re-banding under Section 1.3).

4.2 Passport subscriptions

• The Subbie Readiness Passport is billed annually in advance and renews automatically each year unless cancelled before the renewal date.
• We will send a renewal reminder to the primary administrator before each renewal charge.
• The PC Readiness Passport is included free with a Project purchase — no Passport charge is taken.

4.3 Payment processing

Payments are processed securely by Stripe. DocRide does not store your full card details. You are responsible for keeping your payment details valid and up to date for any renewing subscription.

4.4 Failed subscription payments

• we will notify you by email and/or in-platform messaging;
• we will retry the payment after approximately 3 days, with a final retry after approximately 7 days;
• if payment remains outstanding after the retries, the subscription (and the access it provides) may be suspended until payment is received;
• one-off Project purchases are unaffected by a failed Passport renewal.

5.1 One-off Project purchases

• A Project fee buys immediate access to digital services for that project’s lifetime. Once access has been granted, the fee is non-refundable, except for duplicate or erroneous charges, our failure to provide the product, or where required by law.
• If you were charged in error or charged twice, contact us within 14 days and we will refund the erroneous charge in full to your original payment method within 14 business days of approval.
• Abandoning or pausing a construction project does not entitle the buyer to a refund; the DocRide Project remains available for that project’s records.

5.2 Passport subscriptions

• The primary administrator may cancel a Passport at any time from account settings or by emailing support@docride.co.uk. There are no cancellation fees.
• Cancellation takes effect at the end of the paid subscription year; you keep full access until then. Pro-rata refunds are not provided for the remainder of a paid year, except for billing errors or where required by law.
• To avoid a renewal charge, cancel before the renewal date.

5.3 Marketplace engagements

Refunds for consultant marketplace tasks are handled under the marketplace terms presented with each engagement (see Section 6). Because each engagement is an agreement between you and the consultant, quality concerns are raised with the consultant first; unresolved genuine quality issues are reviewed by DocRide under its Refund Policy for the marketplace.

• Consultant-set fees. Independent consultants set their own fee for each service, never below the platform’s published starting prices. The exact fee, delivery time and included revisions are agreed in-app before any work starts. Nothing is binding until both sides agree.
• Payment before work. The agreed fee is paid to DocRide through the platform before the consultant begins. No hidden prices, no hourly surprises, no retainers.
• Commission and payout. DocRide deducts its platform commission from each completed task and pays the consultant the remainder after the customer accepts the delivered work. The commission rates in force are shown to consultants in their portal before they list.
• Independence. DocRide is a marketplace operator, not the employer of the consultants and not itself a consultancy. Each engagement is a direct agreement between the customer and the consultant; professional advice and competent-person signatures are the consultant’s own work.
• Scope. Marketplace services cover CDM 2015 compliance only. Building Safety Act 2022 / Building Safety Regulator services are not provided through the marketplace.

• Team access: fees are never based on the number of users you add for normal business use.
• Project re-banding: if a project’s scope grows into a higher construction value band, you may upgrade by paying the difference, confirmed at checkout.
• Optional add-ons: optional add-ons (for example extra Cloud Storage or Document Generation capacity) will be available soon. When offered, charges apply only after you confirm the purchase, and add-ons confirmed at purchase are non-refundable except where required by law.
• No additional charge of any kind is applied without your confirmation.

• While active: you may export your documents and records at any time within your plan’s capacity.
• Paid Projects: a paid Project and its evidence trail remain accessible for the life of the project. CDM records (including the Health & Safety File) are long-lived statutory documents; we recommend downloading your handover pack at project close.
• After a Passport lapses: your data is retained in a read-only state for 30 days, during which you may renew to restore full access or export your data. After that period, data associated with the lapsed subscription may be permanently deleted in accordance with UK GDPR and our Privacy Policy.
• Deletion is irreversible. We strongly recommend exporting all critical data before letting a subscription lapse or closing an account. Deleted data cannot be recovered, even if you resubscribe.

• Non-payment (subscriptions): if a renewal cannot be collected after the retries in Section 4.4, the subscription is suspended. You retain read-only access to export your data for 14 days; after 14 days without payment the subscription is terminated and the retention period in Section 8 begins.
• Breach: DocRide may suspend or terminate accounts that break the User Agreement, act fraudulently, abuse the platform (including systematic fair-usage abuse after notice), or pose a security risk. We will notify you with the reason and, unless the breach poses an immediate risk, allow 7 days to export your data. Serious violations may result in immediate termination.
• Appeals: if you believe your account was suspended or terminated in error, appeal within 14 days to support@docride.co.uk. We review appeals within 5 business days and respond with our decision.
• Deletion: data associated with terminated accounts is permanently deleted 30 days after termination, in accordance with our Privacy Policy and UK GDPR. This deletion is irreversible.

• DocRide may change product prices, marketplace starting prices, commission rates and fair usage allowances from time to time.
• Changes never apply retroactively: a Project already bought keeps its price and allowances; a Passport year already paid for is unaffected until renewal.
• Changes affecting a renewing subscription are notified to the primary administrator at least 30 days before the renewal they first apply to. Continuing past the renewal constitutes acceptance; otherwise, cancel under Section 5 before the renewal date.

All listed fees exclude VAT and other applicable taxes, which are added at checkout and shown on your invoice based on your location and prevailing UK tax legislation. You are responsible for any taxes applicable to your purchase other than taxes on DocRide’s income.

• Reporting an issue: contact support@docride.co.uk within 14 days of the charge, including the invoice number, account details and a description of the issue.
• Investigation: we begin investigating within 5 business days and respond within 14 business days; complex disputes may take longer, and we keep you informed.
• Resolution: confirmed billing errors are refunded to your original payment method or credited to your account, at your preference.
• Service continuity: your account remains active while a legitimate billing dispute is investigated. We do not suspend service over a disputed charge under review.
• Chargebacks: initiating a chargeback without contacting us first may result in account suspension pending resolution. Contacting support first is almost always faster.

• Channels: email and in-app messaging. Support hours are Monday–Friday, 9:00–17:00 UK time (excluding UK bank holidays).
• Response times: we aim to respond within 24 hours on business days; billing and account-access issues are prioritised.
• Contact:
  • Support: support@docride.co.uk
  • Billing: billing@docride.co.uk
  • Website: www.docride.co.uk

• This policy, and all matters relating to your purchase and payment for DocRide products, are governed by the laws of England and Wales.
• Disputes arising from or relating to this policy are subject to the exclusive jurisdiction of the courts of England and Wales.
• Nothing in this policy affects statutory rights that cannot be excluded or limited under applicable law.

DocRide may update this policy from time to time. Material changes are communicated to primary administrators at least 30 days in advance by email, and the updated policy is posted here with a revised Effective Date. Continued use of DocRide after the effective date of a change constitutes acceptance; if you do not agree, you may cancel any renewing subscription under Section 5 before the change takes effect. Purchases already made are governed by the version in force at the time of purchase.

By purchasing a DocRide product or providing payment information, you confirm that you have the authority to act for your business, that you have read and agree to this policy, and that you understand it forms part of your agreement with DocRide alongside the User Agreement and Privacy Policy.

Questions? Contact support@docride.co.uk before purchasing.

Related documents: Legal Centre, Pricing, User Agreement, Privacy Policy.